{"xsrfToken":"c5f23d375fc6c0b060005c582e51b4c366fb8f28_lout","branding":{"id":"2","key":"hd2","name":"eSolutions Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/932b9638-2024-4995-9cf9-8fad28f64373/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTUyMTZkNi01MWM3LTQ1ZGUtYmJmOS1jMGI1MTY1Zjk3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzMmI5NjM4LTIwMjQtNDk5NS05Y2Y5LThmYWQyOGY2NDM3MyI6WyJyZWFkIl19LCJleHAiOjE3NDcyMTUxMTYsIm5iZiI6MTc0NzIxNDUxNn0.aQCmpACmYIqkxRXb1OPj7pOv2cUFgJH4qd41xvPoN-c&client=955216d6-51c7-45de-bbf9-c0b5165f97e2&mode=fit","logoId":"932b9638-2024-4995-9cf9-8fad28f64373","isLogoAvailable":true,"helpCenterTitle":"Welcome to the WBS Help Centre","sharedPortalName":"WBS Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the WBS Help Centre","sharedPortalName":"WBS Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTUyMTZkNi01MWM3LTQ1ZGUtYmJmOS1jMGI1MTY1Zjk3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDcyMTUxMTYsIm5iZiI6MTc0NzIxNDUxNn0.b2JvbhTo4-9hxXmnv2H5XXZL2oc8nmkn6ntZbXEx9g8&client=955216d6-51c7-45de-bbf9-c0b5165f97e2&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"hd2","projectId":10001,"serviceDeskId":2,"name":"eSolutions Helpdesk","description":"<p>Welcome! You can raise an eSolutions Helpdesk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"73","name":"Add Guest Speaker(s) to Module Feedback","descriptionHtml":"","callToAction":"Add Guest Speaker(s) to Module Feedback","introHtml":"<p>Request to add guest speaker(s) to end of module feedback form</p>","icon":10514,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[13,3],"key":""},{"id":"58","name":"Additional Research Computing Request Form","descriptionHtml":"","callToAction":"Additional Research Computing Request Form","introHtml":"<p>Request access to additional computing resources for research purposes</p>","icon":10469,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[13],"key":""},{"id":"77","name":"Eikon Remote Access Request","descriptionHtml":"","callToAction":"Eikon Remote Access Request","introHtml":"<p>Request access to one of virtual Eikon terminals</p>","icon":10550,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"40","name":"Gillmore Lab Visitor Request Form","descriptionHtml":"<p>Please note you cannot request access for yourself - this must be requested via a member of the WBS Gillmore team</p>","callToAction":"Gillmore Lab Visitor Request Form","introHtml":"<p>Request a Visitor (non-WBS) username and access to the Gillmore Labs using this form</p>","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"60","name":"iPad Application Form","descriptionHtml":"","callToAction":"iPad Application Form","introHtml":"<p>Use this form to request a work-provided iPad (Staff only)</p>","icon":10534,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[4],"key":""},{"id":"61","name":"Mobile Phone Application Form","descriptionHtml":"","callToAction":"Mobile Phone Application Form","introHtml":"<p>Use this form to apply for a work-provided mobile phone (Staff only)</p>","icon":10471,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"18","name":"My.wbs Page Access Request","descriptionHtml":"<p>Please include what page or area you are trying to access with a link if possible</p>","callToAction":"My.wbs Page Access Request","introHtml":"<p>For requesting access to a particular my.wbs page or area</p>","icon":10526,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[5],"key":""},{"id":"59","name":"Non-Standard IT Equipment Request","descriptionHtml":"","callToAction":"Non-Standard IT Equipment Request","introHtml":"<p>For non-standard IT Equipment, including IT accessories and peripherals (Staff only)</p>","icon":10550,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"16","name":"Report an A/V problem","descriptionHtml":"","callToAction":"Report an A/V problem","introHtml":"<p>For reporting problems with the audio visual equipment in lecture theaters (e.g projectors)</p>","icon":10521,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[3],"key":""},{"id":"19","name":"Request Administrator help","descriptionHtml":"","callToAction":"Request Administrator help","introHtml":"<p>Request help with an action that requires a WBS Administrator</p>","icon":10516,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[5],"key":""},{"id":"14","name":"WBS Door Access Request","descriptionHtml":"<p>Please include the name, reason, dates/times and rooms access is required.</p>","callToAction":"WBS Door Access Request","introHtml":"<p>Request access to WBS buildings or rooms</p>","icon":10458,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[5,3],"key":""},{"id":"13","name":"WBS IT help","descriptionHtml":"<p>Please fill out the below fields with as much detail as possible.</p>","callToAction":"WBS IT help","introHtml":"<p>Get general WBS IT help or help with a query not covered by the other request types</p>","icon":10541,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[13],"key":""},{"id":"72","name":"WBS IT Onboarding Request","descriptionHtml":"","callToAction":"WBS IT Onboarding Request","introHtml":"<p>Request IT access and hardware for a New WBS Employee</p>","icon":10514,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[3,6],"key":""},{"id":"27","name":"Device Handover","descriptionHtml":"","callToAction":"Device Handover","introHtml":"","icon":10532,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Common Requests"},{"id":4,"name":"IT Equipment Requests"},{"id":5,"name":"Access Requests"},{"id":6,"name":"New Usercode Requests"},{"id":13,"name":"Other types of Requests"}],"orderMapping":{"3":[73,72,16,14],"13":[73,58,13],"5":[77,14,19,18],"4":[61,59,60],"6":[72,40]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e968a094-f38a-36cc-b898-fb484424474b","appLinkName":"System Confluence","appLinkUrl":"https://warwickbs.atlassian.net/wiki","spaceKey":"CUS","spaceName":"Helpdesk Customer Portal","spaceUrl":"https://warwickbs.atlassian.net/wiki/spaces/CUS","isServer":false},"labels":[],"projectKey":"HD2","serviceDeskId":2,"kbLinkDomainURLs":["https://warwickbs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HD2","userLanguageHeader":"Announcements","userLanguageMessageWiki":"<p>View our online self-help article here:<br> <a href=\"https://warwickbs.atlassian.net/wiki/spaces/CUS/overview\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://warwickbs.atlassian.net/wiki/spaces/CUS/overview</a><br> Find and subscribe to WBS system status updates, such as my.wbs: <a href=\"https://status.wbs.ac.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://status.wbs.ac.uk</a></p>","defaultLanguageHeader":"Announcements","defaultLanguageMessage":"View our online self-help article here:\nhttps://warwickbs.atlassian.net/wiki/spaces/CUS/overview\nFind and subscribe to WBS system status updates, such as my.wbs: https://status.wbs.ac.uk","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTUyMTZkNi01MWM3LTQ1ZGUtYmJmOS1jMGI1MTY1Zjk3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcyMTU3MTYsIm5iZiI6MTc0NzIxNDUxNn0.C0YxX4uRTKgV5kgyh3_GIopPbt47xzk1RkFPuQB0VvM","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"955216d6-51c7-45de-bbf9-c0b5165f97e2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"WBS Help Centre","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://warwickbs.atlassian.net/wiki","kbLinkDomainURLs":["https://warwickbs.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}