Jira Service Management

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You can raise an eSolutions Helpdesk request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"58","name":"Additional Research Computing Request Form","descriptionHtml":"","callToAction":"Additional Research Computing Request Form","introHtml":"Request access to additional computing resources for research purposes","icon":10469,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[13],"key":""},{"id":"22","name":"Associate Staff","descriptionHtml":"This form should be completed by the Group Secretary or Office Manager for all new guest staff joining Warwick Business School. Only WBS staff can request usercodes and it is not possible for staff to request a usercode for themselves.This form will automatically be sent to WBS Helpdesk and WBS HR who will confirm the information supplied.This form records information about you and the new member of staff. This information is used in the usercode creation process. This information is used by WBS Solutions Helpdesk staff and WBS HR.","callToAction":"Associate Staff","introHtml":"Request a WBS account for associate staff. E.g Teaching Associate.","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"25","name":"Existing Warwick Staff/PhD (non-WBS)","descriptionHtml":"Completing this form will grant the Warwick (non-WBS) staff/PhD member access to my.wbs using their IT Services username.","callToAction":"Existing Warwick Staff/PhD (non-WBS)","introHtml":"Request access for non-WBS staff/PhD members to my.wbs. 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Only WBS staff can request a usercode and it is not possible for staff to request a usercode for themselves.","callToAction":"External Markers","introHtml":"Request a WBS account for External Markers","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"40","name":"Gillmore Lab Visitor Request Form","descriptionHtml":"Please note you cannot request access for yourself - this must be requested via a member of the WBS Gillmore team","callToAction":"Gillmore Lab Visitor Request Form","introHtml":"Request a Visitor (non-WBS) username and access to the Gillmore Labs using this form","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"60","name":"iPad Application Form","descriptionHtml":"","callToAction":"iPad Application Form","introHtml":"Use this form to request a work-provided iPad (Staff only)","icon":10534,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[4],"key":""},{"id":"61","name":"Mobile Phone Application Form","descriptionHtml":"","callToAction":"Mobile Phone Application Form","introHtml":"Use this form to apply for a work-provided mobile phone (Staff only)","icon":10471,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[4],"key":""},{"id":"18","name":"My.wbs Page Access Request","descriptionHtml":"Please include what page or area you are trying to access with a link if possible","callToAction":"My.wbs Page Access Request","introHtml":"For requesting access to a particular my.wbs page or area","icon":10526,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[5],"key":""},{"id":"21","name":"New Permanent WBS Staff","descriptionHtml":"This form should be completed by the Group Secretary or Office Manager for all new staff joining Warwick Business School. We strongly recommend you complete this form (at least 3 weeks before the start date). Only WBS staff can request a usercode and it is not possible for staff to request codes for themselves. This information is used by WBS Helpdesk staff and WBS HR.","callToAction":"New Permanent WBS Staff","introHtml":"Request a WBS account for a new Permanent staff member","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"59","name":"Non-Standard IT Equipment Request","descriptionHtml":"","callToAction":"Non-Standard IT Equipment Request","introHtml":"For non-standard IT Equipment, including IT accessories and peripherals (Staff only)","icon":10550,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[4],"key":""},{"id":"16","name":"Report an A/V problem","descriptionHtml":"","callToAction":"Report an A/V problem","introHtml":"For reporting problems with the audio visual equipment in lecture theaters (e.g projectors)","icon":10521,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[3],"key":""},{"id":"19","name":"Request Administrator help","descriptionHtml":"","callToAction":"Request Administrator help","introHtml":"Request help with an action that requires a WBS Administrator","icon":10516,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[5],"key":""},{"id":"20","name":"Temporary Staff","descriptionHtml":"This form should be completed by the Group Coordinator, Office Manager or similar for all new temporary or agency staff joining Warwick Business School. Only WBS staff can request a usercode and it is not possible for staff to request a usercode for themselves. All data submitted will be stored securely on University of Warwick servers. The information gathered here will only be used for the administration of usercodes for new staff.","callToAction":"Temporary Staff","introHtml":"Request a WBS account for temporary staff (e.g Unitemps or contract)","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"14","name":"WBS Door Access Request","descriptionHtml":"Please include the name, reason, dates/times and rooms access is required.","callToAction":"WBS Door Access Request","introHtml":"Request access to WBS buildings or rooms","icon":10458,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[3,5],"key":""},{"id":"13","name":"WBS IT help","descriptionHtml":"Please fill out the below fields with as much detail as possible.","callToAction":"WBS IT help","introHtml":"Get general WBS IT help or help with a query not covered by the other request 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new Laptop or PC","descriptionHtml":"Here is our policy on equipment for staff <a href=\"https://warwick.ac.uk/fac/soc/wbs/central/issu/help/kb/hardware/newmachine/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://warwick.ac.uk/fac/soc/wbs/central/issu/help/kb/hardware/newmachine/</a>.","callToAction":"Request new Laptop or PC","introHtml":"To request a new laptop or desktop computer","icon":10458,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"15","name":"Request New New Tablet/or Mobile Phone","descriptionHtml":"Please fill out the below fields with as much information as possible","callToAction":"Request New New Tablet/or Mobile Phone","introHtml":"For requesting a new mobile/tablet device","icon":10534,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"24","name":"Request new 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