{"xsrfToken":"9219ae45554490321bfc51db420633dc038d2121_lout","branding":{"id":"3","key":"fac","name":"Facilities Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/932b9638-2024-4995-9cf9-8fad28f64373/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTUyMTZkNi01MWM3LTQ1ZGUtYmJmOS1jMGI1MTY1Zjk3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzMmI5NjM4LTIwMjQtNDk5NS05Y2Y5LThmYWQyOGY2NDM3MyI6WyJyZWFkIl19LCJleHAiOjE3NDU5MTgwMTQsIm5iZiI6MTc0NTkxNzQxNH0.BMZvbUxc7QbSXmBznrOfxX07Y9QkYr-Bf7491Dx8B3o&client=955216d6-51c7-45de-bbf9-c0b5165f97e2&mode=fit","logoId":"932b9638-2024-4995-9cf9-8fad28f64373","isLogoAvailable":true,"helpCenterTitle":"Welcome to the WBS Help Centre","sharedPortalName":"WBS Help Centre","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the WBS Help Centre","sharedPortalName":"WBS Help Centre","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTUyMTZkNi01MWM3LTQ1ZGUtYmJmOS1jMGI1MTY1Zjk3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDU5MTgwMTQsIm5iZiI6MTc0NTkxNzQxNH0.zwgGQXI6poKCDqmbZogGkrKWv1417j17CO7gxxNiI2k&client=955216d6-51c7-45de-bbf9-c0b5165f97e2&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"fac","projectId":10002,"serviceDeskId":3,"name":"Facilities Helpdesk","description":"<p>Welcome to the WBS Facilities Heldesk. You can raise a Facilities request from the options provided below.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"35","name":"Event setup","descriptionHtml":"","callToAction":"Event setup","introHtml":"<p>Request assistance with furniture setups for an event.</p>","icon":10458,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[7],"key":""},{"id":"37","name":"Facilities Support","descriptionHtml":"<p><a href=\"https://my.wbs.ac.uk/-/governance/241430/resources/in/1054552/item/1064434/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for further information</a></p>","callToAction":"Facilities Support","introHtml":"<p>General support on Facilities related issues</p>","icon":10541,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[7],"key":""},{"id":"36","name":"Furniture request/portering","descriptionHtml":"<p><a href=\"https://my.wbs.ac.uk/-/staff/241430/resources/in/1054552/item/1050594/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for further information</a></p>","callToAction":"Furniture request/portering","introHtml":"<p>Request office furniture or assistance moving furniture.</p>","icon":10458,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[7],"key":""},{"id":"39","name":"Key Requests","descriptionHtml":"","callToAction":"Key Requests","introHtml":"<p>Request replacement keys for offices.</p>","icon":10526,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[7],"key":""},{"id":"34","name":"Maintenance/cleaning Request","descriptionHtml":"<p><a href=\"https://my.wbs.ac.uk/-/governance/241430/resources/in/1054552/item/1050948/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for further information</a></p>","callToAction":"Maintenance/cleaning Request","introHtml":"<p>Report cleaning or maintenance issues</p>","icon":10520,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[7],"key":""},{"id":"33","name":"Table Request","descriptionHtml":"<p><a href=\"https://my.wbs.ac.uk/-/staff/241430/resources/in/1054552/item/1063418/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for further information</a></p>","callToAction":"Table Request","introHtml":"<p>Request tables for catering, an event or a meeting.</p>","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[7],"key":""},{"id":"38","name":"Telecoms","descriptionHtml":"<p><a href=\"https://my.wbs.ac.uk/-/staff/241430/resources/in/1054552/item/1050432/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for further information</a></p>","callToAction":"Telecoms","introHtml":"<p>Request Telephone equipment, telephone numbers, changes to the directory or report issues.</p>","icon":10458,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[7],"key":""},{"id":"29","name":"Employee exit","descriptionHtml":"","callToAction":"Employee exit","introHtml":"<p>Moving on to better things? Start your transition here.</p>","icon":10532,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"30","name":"New employee","descriptionHtml":"","callToAction":"New employee","introHtml":"<p>Onboard a new hire.</p>","icon":10517,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"32","name":"Purchase over $100","descriptionHtml":"","callToAction":"Purchase over $100","introHtml":"<p>Order something big, like a new phone. Purchases over $100 require approval.</p>","icon":10543,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"31","name":"Travel request","descriptionHtml":"","callToAction":"Travel request","introHtml":"<p>Got travel plans? Start the process here.</p>","icon":10530,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"General"}],"orderMapping":{"7":[34,33,35,36,38,39,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e968a094-f38a-36cc-b898-fb484424474b","appLinkName":"System Confluence","appLinkUrl":"https://warwickbs.atlassian.net/wiki","spaceKey":"KC","spaceName":"Key Codes","spaceUrl":"https://warwickbs.atlassian.net/wiki/spaces/KC","isServer":false},"labels":[],"projectKey":"FAC","serviceDeskId":3,"kbLinkDomainURLs":["https://warwickbs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FAC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTUyMTZkNi01MWM3LTQ1ZGUtYmJmOS1jMGI1MTY1Zjk3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5MTg2MTQsIm5iZiI6MTc0NTkxNzQxNH0.Rybz7b8CDEKXT9T44r6lRJegDuKD18oNogcNevDvK18","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"955216d6-51c7-45de-bbf9-c0b5165f97e2","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"4614b190-27e0-4ce9-b12e-0391a33dbf14","name":"New Starters","categoryUrl":"https://warwickbs.atlassian.net/servicedesk/customer/portal/3/topic/4614b190-27e0-4ce9-b12e-0391a33dbf14","createdAt":"1690382292333"}]}},"reqCreate":{"id":37,"projectId":10002,"form":{"name":"Facilities Support","descriptionHtml":"<p><a href=\"https://my.wbs.ac.uk/-/governance/241430/resources/in/1054552/item/1064434/\" class=\"external-link\" rel=\"nofollow noreferrer\">Click here for further information</a></p>","callToAction":"Facilities Support","intro":"<p>General support on Facilities related issues</p>","instructions":"<p><a href=\"https://my.wbs.ac.uk/-/governance/241430/resources/in/1054552/item/1064434/\" class=\"external-link\" rel=\"nofollow noreferrer\">Click here for further information</a></p>","icon":10541,"iconUrl":"https://warwickbs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/37","calendarParams":{"firstDay":0,"date":"2025-04-29T10:03:35+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e968a094-f38a-36cc-b898-fb484424474b","appLinkName":"System Confluence","appLinkUrl":"https://warwickbs.atlassian.net/wiki","spaceKey":"KC","spaceName":"Key Codes","spaceUrl":"https://warwickbs.atlassian.net/wiki/spaces/KC","isServer":false},"labels":[],"projectKey":"FAC","serviceDeskId":3,"kbLinkDomainURLs":["https://warwickbs.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5NTUyMTZkNi01MWM3LTQ1ZGUtYmJmOS1jMGI1MTY1Zjk3ZTIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5MTg2MTQsIm5iZiI6MTc0NTkxNzQxNH0.Rybz7b8CDEKXT9T44r6lRJegDuKD18oNogcNevDvK18","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"955216d6-51c7-45de-bbf9-c0b5165f97e2","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}